The Registrar & Transfer Agents are free to procure any of model meeting minimum configurations specified by NSDL of any of the hardware brand certified by Microsoft Operating System from any vendor.
Registrar & Transfer Agents are free to negotiate any better deals from the vendors.
Desktop Client Machine
Registrar & Transfer Agents are requested to ensure that the make and model of the Desktop/Laptop client machine to be used for the NSDL operations is certified by Microsoft Operating System
Printer
- Deskjet Printer Any Model
- LaserJet Printer Any Model
Note : Printer procured by R & T Agent must be Windows 10 Professional 64 bit operating system compatible.
Router
- Cisco Series Router 800.900 series with Advanced Security IOS and minimum two ethernet ports
UPS
- UPS with appropriate capacity and backup time of 30 Minutes
Support /Performance/Warranty
Following parameters must be considered for performance/support
| Warranty | Typically 3 Years Comprehensive On-Site Replacement Warranty for Client PCs. Typically 1 Year Comprehensive On-Site Replacement Warranty For Router&Printer |
| Support Availability | On 3 Shift, 7 Days basis (with 'Support Plan') for at-least 5 Years |
| For All Equipment | Minimum Up Time 98% |
| Response Time | Ranges from 2 hours to 24 hours depending on location & hour of call. |
| Max. Down Time | Ranges from 4 hours to 48 hours depending on location & hour of call. |
| Performance Parameter | It is advisable that performance of vendor is measured on quarterly basis with respect to above-mentioned parameters. |
| Equipment Performance | It is advisable that a performance bank guarantee is included as a part of the terms & conditions of the Purchase Order, as a measure of safety due to the round the clock operations requirement. In case vendor does not agree on performance bank guarantee then extension of warranty for equipment (for which vendor fails to provide support as per the above recommendations) must be included in the Purchase Order. |
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