Grievance Redressal Portal: Simplified Complaint Handling

Log in to the Investor’s Grievance Portal
 

 Click on the GRC tab at the top of the page and select raise ‘Raise Complaint’.

Read the Disclaimer Page and acknowledge the same by clicking Yes at the button of
the page.

Fill out your details on the form provided hereafter.

Make sure you add your previous complaint reference number (the reference number
should not be older than 30 days).

You will be required to upload all necessary documents while raising your complaint with
the GRC.

Fill out all the fields and click the Save option.

A reference number will be generated and sent to your registered email id.

Once your complaint has been accepted by an NSDL official, you can acknowledge the
same by selecting Yes for the ‘Investor Satisfied with GRC’ Pop-Up.

Once your complaint has been raised, you can keep track of its status by viewing the
complaint on your profile.

Log in to the Investor’s Grievance Portal 
 

Click on the Arbitration tab at the top of the page and select raise ‘Raise Arbitration’

Read the Disclaimer Page and acknowledge the same by clicking Yes at the button of
the page.

Fill out your details on the form provided hereafter.

In the drop-down tab select ‘Arbitration with Respondent’ and select Yes.

In the message box provided enter Complaint with Respondent.

At this stage acknowledge the question box asking if a previous complaint has been
raised with NSDL’s GRC and select yes.

Enter your GRC reference number at this stage.

Fill out the entire form with the required details and upload all necessary documents.
Make sure you select yes on the declaration form before submitting.

Your application will be registered once you select Save. You will then be granted a
reference number for your complaint.

Track your complaint by viewing its status on your profile.