Lodge a complaint with SEBI
Register your Complaints/Grievances through SEBI Complaints Redress System (SCORES 2.0)
The complaints/grievances lodged directly with the Depository shall be resolved within 30 days 21 calendar days.
One stop platform for investors to seek redressal of their queries and grievances. The queries or grievances can be filed under appropriate categories. Once the query/grievance is submitted by investor, ticket number will be generated. Investor can track the status of query/grievance with the help of ticket number. Investor sitting at home or office can lodge query/grievance through mobile or laptop. Today, we have a substantial network of DPs that connect investors across the country with custodians, brokers, banks, and other entities. DPs associated with NSDL offer tailored services by catering to the diverse needs of investors through various means. Some of our services include:
NSDL has a grievance redressal portal for investors to submit complaints and grievances. They can also easily track the status of their complaints and grievances with an audit trail. The grievance redressal portal eliminates the need for writing emails or sending physical letters to NSDL. Instead, investors can conveniently lodge their queries, complaints, grievances requests directly through NSDL’s website using login credentials.
Post Your Complaints/Queries to NSDL
Post your complaint to our designated email address
To post your complaint to SEBI Complaints Redress System (SCORES)
Ms.Khilona Behera Deputy Vice President
National Securities Depository Limited,
301, 3rd Floor, Naman Chamber,
Plot C-32, G-Block,
Bandra Kurla Complex, Bandra East,
Mumbai, Maharashtra - 400 051.
Board Tel: (022) 2499 4200
Investor Helpline: 022-48867000
Fax: (022) 2497 6351
Register your Complaints/Grievances through SEBI Complaints Redress System (SCORES 2.0)
The complaints/grievances lodged directly with the Depository shall be resolved within 30 days 21 calendar days.
If you receive no amicable resolution, then the Investor has the option to escalate the complaint/ grievance to NSDL’s Grievance Redressal Committee (GRC). Upon receipt of the reference, the GRC will endeavour to resolve the complaint/ grievance by hearing the parties and examining the necessary information and documents.
Log in to the Investor’s Grievance Portal
Click on the GRC tab at the top of the page and select raise ‘Raise Complaint’.
Read the Disclaimer Page and acknowledge the same by clicking Yes at the button of
the page.
Fill out your details on the form provided hereafter.
Make sure you add your previous complaint reference number (the reference number
should not be older than 30 days).
You will be required to upload all necessary documents while raising your complaint with
the GRC.
Fill out all the fields and click the Save option.
A reference number will be generated and sent to your registered email id.
Once your complaint has been accepted by an NSDL official, you can acknowledge the
same by selecting Yes for the ‘Investor Satisfied with GRC’ Pop-Up.
Once your complaint has been raised, you can keep track of its status by viewing the
complaint on your profile.
If the investor feels his/her complaint has not been solved satisfactorily then they can opt for Arbitration proceedings. The Investor can avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository concerning any grievance or dispute relating to depository services. The arbitration reference shall be concluded by way of the issue of an arbitral award within 4 months from the date of appointment of the arbitrator(s).
Log in to the Investor’s Grievance Portal
Click on the Arbitration tab at the top of the page and select raise ‘Raise Arbitration’
Read the Disclaimer Page and acknowledge the same by clicking Yes at the button of
the page.
Fill out your details on the form provided hereafter.
In the drop-down tab select ‘Arbitration with Respondent’ and select Yes.
In the message box provided enter Complaint with Respondent.
At this stage acknowledge the question box asking if a previous complaint has been
raised with NSDL’s GRC and select yes.
Enter your GRC reference number at this stage.
Fill out the entire form with the required details and upload all necessary documents.
Make sure you select yes on the declaration form before submitting.
Your application will be registered once you select Save. You will then be granted a
reference number for your complaint.
Track your complaint by viewing its status on your profile.
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