Careers

Reports to: Executive Director, Critical Operations (Vertical 1)

About NSDL:
NSDL, established in 1996, is India’s oldest and one of the world’s largest depositories. NSDL manages over 80% securities in dematerialised form in India. It provides secure, efficient and cost-effective settlement solutions through robust infrastructure and a nationwide network of depository participants, serving investors, intermediaries and issuers. Its operating environment requires exceptional reliability, regulatory discipline, cyber and operational resilience, strong governance and continuous innovation.

Role Purpose:
The Chief Operating Officer (COO) is a key member of the Executive Leadership Team and will be responsible for the overall operational leadership of NSDL, ensuring reliability, integrity, resilience, scalability, and regulatory compliance of India’s largest depository infrastructure.
The COO shall provide strategic direction and executive oversight across depository operations, issuer services, participant services, risk and operational controls, operational resilience, technology-enabled transformation, business continuity, stakeholder management and delivery of regulatory initiatives.
As a designated Key Managerial Personnel, the COO carries enhanced accountability for sound governance, regulatory compliance, risk oversight, accurate regulatory and management reporting and timely implementation of Board decisions. The COO also serves as a principal interface with the Board and SEBI, coordinates with Board and the Committees on key matters, represents NSDL on regulatory and industry working groups.
The incumbent will play a pivotal role in supporting NSDL's position as a Systemically Important Market Infrastructure Institution (MII), maintaining market confidence, protecting investor interests and enabling innovation in the Indian capital market ecosystem.
The role requires a highly respected industry leader with deep expertise in capital markets, market infrastructure institutions, securities settlement and depository operations, regulatory engagement and large-scale organizational leadership.

Key Accountabilities
1. Strategic Leadership & Enterprise Management
•    Partner with the MD & CEO, Executive Director and Board in defining and executing NSDL's long-term strategic roadmap.
•    Translate Board-approved strategies into measurable operating objectives and enterprise-wide execution plans.
•    Drive organizational effectiveness, scalability and operational excellence across all business functions.
•    Ensure operational readiness for strategic initiatives, market reforms, new services, changes in settlement architecture and major enterprise programmes. 
•    Analyse requirements for various stakeholders viz., DPs, RTA ,Issuers etc
•    Support new business initiatives, market reforms, digital transformation and ecosystem partnerships.
•    Act as a strategic advisor to the MD & CEO and Executive Director on operational, regulatory and market infrastructure matters.

2. Depository Operations Leadership 
Provide executive leadership over core depository operations including dematerialisation and rematerialisation services, settlement and related depository processes, corporate action processing, collateral management, account and instruction processing, issuer and participant services, investor response and other critical operational activities. 
Ensure high service reliability, operational accuracy, strong control environment, regulatory compliance, exceptional stakeholder experience.

3. Regulatory Governance & Compliance
Lead operational compliance with Depositories Act, 1996, SEBI (Depositories and Participants) Regulations, 2018, SEBI circulars, guidelines and directions, Securities Contracts (Regulation) Act, Prevention of Money Laundering requirements, SEBI (LODR) Regulations, data privacy and information security obligations, and other statutory mandates governing NSDL's operations
Key responsibilities include regulatory inspections and supervisory reviews, regulatory submissions and reporting, regulatory remediation programs, Board and Committee reporting, regulatory change management.
Promote a culture in which regulatory obligations and investor / client responsiveness considerations are embedded in day-to-day decisions. 

4. Board, Committees & Regulatory Engagement
Serve as a senior management interface with SEBI, Ministry of Finance, Ministry of Corporate Affairs, RBI, Market Infrastructure Institutions, Depository Participants, Stock Exchanges, Clearing Corporations, Custodians, Registrars & Transfer Agents, Audit and regulatory bodies.
Present and provide strategic oversight on matters relating to Operations, to the Board of Directors, Audit Committee, Risk Management Committee, Regulatory Oversight Committees and Other Board Committees relating to Operations, Risk, Technology transformation, Governance, Regulatory compliance and Market initiatives.

5. Operational Risk & Resilience
Accountable for First-line risk management, operational risk governance, operational resilience framework, business continuity management, disaster recovery preparedness, crisis management, cyber resilience readiness, Incident response and recovery. Ensure compliance with resilience expectations applicable to Market Infrastructure Institutions and critical financial infrastructure.
Lead the business response to major operational incidents, ensuring rapid containment, clear command structures, stakeholder communication and restoration of critical services. 
Oversee root-cause analysis, lessons learned, recurrence prevention and closure validation for significant incidents and control failures.

6. Technology & Digital Transformation
Partner closely with the CTO and Chief Information Security Officer to drive technology modernization, strengthen cyber resilience, enhance automation and digitization, enable AI-driven operational efficiencies, improve analytics and management reporting, support new digital products and services, enhance participant and investor experience, lead operational readiness for all major technology implementations.

7. Market Infrastructure Development
Contribute to industry-wide market reforms, participate in regulatory and industry working groups, support development of new securities market infrastructure capabilities, build partnerships with regulators and ecosystem participants, drive operational preparedness for emerging asset classes and settlement frameworks.

8. Stakeholder Management
Develop and maintain strong relationships with Regulators, Board members, Depository Participants, Issuers, Institutional investors, Custodians, Banks, Exchanges, Clearing Corporations, Government agencies and Industry associations. Acts as a credible industry representative of NSDL.

9. Leadership & Talent Development
Build a high-performance culture, develop next-generation leaders, drive succession planning, lead organization capability building, foster collaboration and accountability, promote integrity, transparency and ethical conduct.

Functional Competencies:
•    Capital Markets & Domain Expertise - Deep understanding of Indian capital markets, strong knowledge of depository framework, settlement lifecycle expertise, understanding of securities regulations, Market infrastructure ecosystem knowledge, investor protection framework awareness.
•    Regulatory & Governance- SEBI regulations, Depositories Act, Companies Act, LODR requirements, Regulatory inspections, Governance frameworks, Compliance management.
•    Technology Orientation- Demonstrated ability to partner with technology , digital platforms, Cyber security governance, Operational resilience, Data analytics, Automation and AI applications, Emerging market technologies.
•    Risk Management- Enterprise risk management, Operational risk, Business continuity, Crisis management, Internal controls, Regulatory risk.
•    Transformation - Proven record of leading operating-model change, digitization, automation, process re-engineering and enterprise change while sustaining day-to-day service performance
•    Personal Attributes: Demonstrates integrity, sound judgment, and accountability, with strong communication, leadership, and stakeholder management skills. Drives collaboration, influences across the organization, adapts to change, and fosters a culture of inclusion, respect, and continuous improvement.

Critical Leadership Capabilities:
•    Strategic Leadership - Ability to drive enterprise-wide transformation while balancing regulatory obligations and business objectives.
•    Executive Presence - Credibility and maturity to engage effectively with regulators, Board members and senior industry stakeholders.
•    Change Leadership -Ability to lead large-scale transformation and modernization initiatives.
•    People Leadership-Demonstrated track record of developing senior leaders and creating succession pipelines.
•    Stakeholder Management - Exceptional relationship-building and influencing capability across a complex ecosystem.
•    Judgement & Decision Making- Sound decision-making in high-impact and time-sensitive situations.
•    Collaboration - Builds alignment across diverse stakeholders and functional teams.
•    Integrity & Ethics -Highest standards of conduct consistent with expectations of a Market Infrastructure Institution.

Appointment & Regulatory Requirements
•    Appointment shall be subject to the provisions of SEBI (Depositories and Participants) Regulations, 2018, applicable SEBI circulars and NSDL's internal governance framework.
•    The candidate must satisfy applicable "Fit and Proper" criteria and other regulatory requirements prescribed for Key Managerial Personnel.

Application Process
Interested candidates may apply in writing along with their CV by email latest by 10th October 2026, to email id coonsdl@abcconsultants.in

Note: Meeting eligibility criteria does not guarantee shortlisting. For exceptional candidates, eligibility criteria may be relaxed at the discretion of Nomination and Remuneration Committee and the Governing Board.

• Conduct internal compliance testing and reviews.
• Implement, monitor, and periodically review the internal Code of Conduct and Insider Trading policies.
• Maintain trading windows and oversee pre-clearance and disclosures of trades by designated persons.
• Ensure timely and accurate filings with SEBI under various regulations including LODR, PIT (Prohibition of Insider Trading), and others.

Conduct training and awareness programs for employees and designated persons on Insider Trading norms and Code of Conduct.Handling of Investor Grievances against the Depository Participants received through Online Dispute Resolution (ODR) including liasoning with case managers and upkeep of data related to conciliation and Arbitration and attending the same. General KRAs: Maintain up-to-date knowledge of SEBI circulars and notifications relevant to depository operations. Act as a liaison with SEBI and other regulatory authorities for compliance-related matters. Coordinate with internal departments for data collation, report preparation, and compliance implementation. Monitor changes in regulatory frameworks issued by SEBI, RBI, and other applicable bodies and initiate implementation. Review and ensure maintaining accurate and up-to-date records of all regulatory correspondences and filings. Drafting and review of all agenda and minutes of the Regulatory Committee meetings like PID, ROC, Board etc. Any other responsibilities for ensuring/adding value to the compliance function which may be entrusted by the company from time to time.

• Managing a team of 4~5 employees who is responsible for processing of various types of corporate actions
• Manage efficiency and productivity of team members on a day-to-day basis.
• Ensure timely, correct and complete processing of Equity ISIN allocation and Corporate Action requests from the Issuers
• Co-ordination with Issuers and R&T Agents
• Tracking record date on exchange site on daily basis and ensure completion of depository related compliances post listing.
• Handling Audit / regulatory inspections
• Ensure adherence of regulatory requirements/guidelines and timely completion of various compliances
• Ensure timely submission of various reports to the regulators.
• Preparation of various MIS
• Working towards enhancing the internal processes and ensure well drafted Standard Operating

Procedures are in place for new developments

• Understanding SEBI/NSDL guidelines and preparing and issuing circulars, operating guidelines, and regulatory directions to Depository Participants (DPs).
• Regularly updating Master Circulars and SOPs.
• Understanding, coordinating and following up with internal teams and responding clarifications on queries raised by Participants.
• Organizing meetings with relevant stakeholders to regularly monitor progress and ensure regulatory compliance.
• Coordinating with other Market Infrastructure Institutions (MIIs) for uniform implementation and engaging with SEBI on compliance-related matters, including amendments to the Byelaws and Business Rules of NSDL.
• Handling activities related to the transfer of depository business, takeover of accounts into NSDL’s OMNIBUS system, and transfer/transmission of securities from the OMNIBUS system to clients.
• Managing activities related to the updating of DP master detail

• Monitor and follow up on outstanding receivables to ensure timely collection.
• Generate and reconcile invoices using Tally.
• Maintain accurate records of collections and pending bills.
• Prepare and update MIS reports for receivables, aging analysis, and collection status.
• Coordinate with internal teams and clients for resolution of billing discrepancies.
• Assist in month-end closing activities related to receivables.
• Ensure compliance with company policies and accounting standards.

• Conducting inspections and ensure timely submission of reports & subsequent compliances from BPs.
• Identification of process improvements in the existing processes.
• Good understanding of KYC framework.
• Performing the due diligence on Clients, requesting the KYC information, documentation, review, and verification of received documentation from the existing Clients.
• To complete the end-to-end process of monitoring receipt and review of all periodical submissions from Business Partners as per Compliance Calendar.
• Registration related activities in respect of DP i.e., to complete the end-to-end process for registration of Business Partners.
• Performing the due diligence on Clients, requesting the KYC information, documentation, review, and verification of received documentation from the existing Clients.
• Communicate effectively and efficiently with internal and external stakeholders.
• MIS and periodic reporting to Management.
• Updating of various databases related to Business Partners.
• Regulatory reporting.
• Co-ordinate and facilitate with across departments to develop and/or enhance system controls, procedures, and trainings.
• Pro-active action to ensure correct and timely compliance of all required submissions by respective BPs.
• Interacting with MIIs /SEBI on compliance related matters.
• Communicate effectively and efficiently with relevant internal and external stakeholders.

• Good knowledge of depository services, and regulatory frameworks
• Process and tracking regulatory orders in accordance with internal procedures and external regulations
• Review, interpret, and analyze regulatory or Court orders, guidelines, and compliance requirements
• Coordinate with legal, compliance, and operational teams to address regulatory and operational issues
• Maintain accurate records of actions taken and reports generated
• Assist with regulatory reporting and documentation as needed
• Ensure data confidentiality and compliance with internal and regulatory requirements
• Participate in audits and provide documentation as required

• Leading team placed at HO and offsite locations and looking after compliances, risk, and audit of business & regulatory affairs.
• Responding to the queries from different stakeholders pertaining to regulatory matters.
• Plan and co-ordinate inspection related activities to accomplish an efficient inspection management system.
• Ensures adherence to Department Standard Operating Procedures.
• Taking initiatives for improvisation and automation of processes
• Interacting with SEBI on Depository related matters.
• Ensure various periodic compliances to be submitted by DPs.
• Imparting training for Business Partners/In-House staff /Auditors on recent developments.
• Responsible for guiding team members on various regulatory developments and compliance aspects
• Responsible for monitoring group performance and their deliverables
• Responsible for reviewing regulatory guidelines issued from time to time and implementing the same through on-going process improvisation policies.
• Conceptualization and implementation of new Projects
• Analysing the queries raised by auditors and drafting appropriate responses for the same.
• Provide inputs / assistance on various system related developments including preparation Concept Note, BRD, testing etc.

• Monitor and analyze security events and alerts across various platforms (SIEM, EDR, IDS/IPS, etc.)
• Investigate potential security incidents and escalate as appropriate, following defined incident response processes
• Correlate events from multiple sources to identify patterns or anomalies
• Perform advanced analysis of cyber threats, malware, phishing, and other attack vectors
• Lead and participate in threat hunting activities to proactively identify potential threats and vulnerabilities
• Serve as the administrator for SOC tools including SIEM, EDR, SOAR, and threat intelligence platforms
• Manage integration of log sources, data onboarding, and normalization across tools
• Tune detection rules, correlation logic, and alerting thresholds to reduce false positives
• Maintain system health, perform upgrades/patches, and troubleshoot issues with SOC platforms
• Develop and document standard operating procedures (SOPs), use cases, and playbooks
• 24into 7

• To conduct inspection and ensure timely submission of reports and subsequent compliances from BPs.
• Identification of process improvements in the existing inspection process.
• To complete the end-to-end process of monitoring receipt and review of all periodical submissions from Business Partners as per Compliance Calendar.
• Co-ordinate and facilitate for BPs, HO, and IT team to develop and/or enhance system controls, procedures, and trainings.

Pro-active action to ensure correct and timely compliance of all required submissions by respective BPs.

• Inspection - To ensure that BP are adhering to the norms stipulated by SEBI and NSDL.
• Conducting inspections and ensure timely submission of reports & subsequent compliances from BPs.
• Identification of process improvements in the existing processes.
• Good understanding of KYC framework and other application compliances.
• To complete the end-to-end process of monitoring receipt and review of all periodical submissions from Business Partners as per Compliance Calendar.
• MIS and periodic reporting to Management.
• Regulatory Reporting. Co-ordinate and facilitate with across departments to develop and/or enhance system controls, procedures and trainings.
• Proactive action to ensure correct and timely compliance of all required submissions by respective BPs.
• Processing of inspection related alerts.
• Interacting with MIIs /SEBI on compliance related matters.
• Communicate effectively and efficiently with relevant internal and external stakeholders.

JD for Lead - Service Desk: To oversee and manage cross-functional projects, operational excellence initiatives, compliance adherence, and data-driven performance tracking. The role ensures that processes meet Service Level Agreements (SLAs), regulatory standards, and Continuous Service Improvement (CSI) goals through structured project management and analytics.

Responsibilities:

Continuous Service Improvement (CSI) / SIP:

• Identify improvement opportunities across business processes.
• Develop and implement Service Improvement Plans (SIPs).
• Conduct root cause analysis for SLA deviations and drive corrective actions.

Data Science & Analytics:

• Design and maintain performance dashboards with mobility integration.
• Leverage analytics to monitor performance, identify trends, and support decision-making.
• Automate dashboards and reports to enhance data visibility and accuracy.

Client Reporting:

• Prepare and deliver accurate, timely client reports.
• Standardize and automate reporting templates.
• Ensure data accuracy and SLA adherence in report delivery.

NSDL & DP Monthly Business Reviews (MBR):

• Compile data for monthly reviews and create presentation decks.
• Highlight key metrics, SLA compliance, risks, and improvement actions.

SLA, Matrix Adherence & Escalation Management:

• Define and track departmental SLAs and performance metrics.
• Maintain escalation matrices and ensure timely issue resolution.
• Drive SLA compliance across operations.

Review & Governance:

• Conduct call monitoring for quality assurance.
• Review user security, access control, and privilege management.
• Monitor adherence to SOPs, policies, and InfoSec standards.
• Review SEBI and internal audit observations; track NC closure.

Risk & Compliance Management:

• Maintain and update the departmental risk register.
• Identify and mitigate operational and compliance risks.
• Ensure closure of non-conformities and audit findings on time.

Tools, ITSM & Automation Management:

• Maintain ITSM tools and ensure operational stability.
• Identify automation opportunities to enhance process efficiency.
• Manage implementation and periodic review of automation solutions.

Performance & Productivity Tracking:

• Track Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
• Monitor team productivity and recommend improvements.
• Support performance reviews and continuous improvement programs.

Essential:

• Strong understanding of Project Management (PMP/Agile) frameworks
• Proficiency in Power BI / Tableau / Excel / ITSM tools
• Experience with automation and process optimization
• Knowledge of InfoSec, SEBI, and regulatory compliance frameworks
• Excellent analytical, communication, and stakeholder management skills
• Strong leadership and problem-solving abilities
• Project Management & Program Management
• ITIL Certificate
• Regulatory Compliance
• ISO27001 Certificate
• Capital Market experience

• Conducting inspections and ensure timely submission of reports & subsequent compliances from BPs.
• Identification of process improvements in the existing processes.
• Good understanding of KYC framework.
• Performing the due diligence on Clients, requesting the KYC information, documentation, review, and verification of received documentation from the existing Clients.
• To complete the end-to-end process of monitoring receipt and review of all periodical submissions from Business Partners as per Compliance Calendar.
• Registration related activities in respect of DP i.e., to complete the end-to-end process for registration of Business Partners.
• Performing the due diligence on Clients, requesting the KYC information, documentation, review, and verification of received documentation from the existing Clients.
• Communicate effectively and efficiently with internal and external stakeholders.
• MIS and periodic reporting to Management.
• Updating of various databases related to Business Partners.
• Regulatory reporting.
• Co-ordinate and facilitate with across departments to develop and/or enhance system controls, procedures, and trainings.
• Pro-active action to ensure correct and timely compliance of all required submissions by respective BPs.
• Interacting with MIIs /SEBI on compliance related matters.
• Communicate effectively and efficiently with relevant internal and external stakeholders.

1. DPDPA Implementation Strategy (The "From Scratch" Build)

• Gap Analysis: Conduct a comprehensive organization-wide gap analysis against DPDPA 2023 requirements and existing data practices.
• Data Mapping & ROPA: Lead the discovery phase to create a dynamic Record of Processing Activities (ROPA). Map data lifecycles across all business verticals (Demat, PAN, e-Governance services).
• Policy Architecture: Draft and finalize internal Privacy Policies, Data Retention Policies, and Data Breach Response procedures tailored to the new Act.

2. Consent Architecture & Rights Management

• Consent Management: Design the technical and legal workflow for obtaining "Verifiable Consent." Collaborate with IT to integrate with Consent Managers as defined in the Act.
• Notice Management: Redraft privacy notices (Itemised Notice) to ensure they are available in English and 22 scheduled Indian languages as mandated.
• Grievance Redressal: Set up the "Consent Withdrawal" and "Grievance Redressal" mechanisms for Data Principals (investors/clients) ensuring strict SLA adherence.

3. Significant Data Fiduciary (SDF) Obligations

• DPIA: Establish a framework for and conduct periodic Data Protection Impact Assessments (DPIAs) for high-risk processing activities.
• Audit Readiness: Act as the point of contact for the Independent Data Auditor (IDA) and ensure readiness for periodic privacy audits.

4. Vendor & Third-Party Risk Management

• Review and renegotiate contracts with all Data Processors to ensure flow-down clauses regarding liability and security safeguards are legally binding under the new Act.

5. Training & Culture

• Drive the "Privacy Culture" change. Conduct role-based training for employees, specifically targeting IT, Operations, and Customer Support teams regarding their obligations under DPDPA.

• Interpret, analyze, and implement regulatory directions received from SEBI and other statutory authorities in a timely and accurate manner
• Handle critical matters, including orders issued by courts, tribunals, and other legal or quasi-judicial authorities
• Manage the freezing and unfreezing of client accounts and securities in line with regulatory, legal, and surveillance requirements
• Ensure timely, accurate, and effective communication with internal and external stakeholders for regulatory responses, closures, and compliance-related actions
• Prepare, validate, and submit data and information to internal teams and external stakeholders, including SEBI and other regulators
• Maintain and manage regulatory and legal documentation such as SOPs, user manuals, legal records, presentations, and related documents
• Collaborate closely with internal departments to address regulatory, compliance, and operational matters
• Support surveillance-related activities and facilitate inter-departmental coordination on regulatory issues
• Ensure ongoing compliance with applicable SEBI regulations, circulars, guidelines, and other regulatory requirements
• Handle SEBI and other regulatory audits, including preparation of responses and follow-up actions
• Prepare and maintain MIS, periodic reports, and dashboards for management review and regulatory submissions
• Participate in User Acceptance Testing (UAT) for system enhancements, regulatory changes, and process improvements

• To manage the Direct and indirect taxation profile.
• The role is to oversee all tax- related activities of an organization, ensuring compliance with tax laws -Income tax, GST and TDS, optimize tax strategies and to manage corporate tax obligations efficiently.
• Advance tax knowledge and compliance. Skills in interpreting financial statements, preparing tax provisions, advance tax computations.
• Capability to analyze business decisions from tax perspective. Ability to stay updated with tax laws, conduct research & provide actionable advice on implication for business.
• Competence in coordinating tax audit, GST annual returns, monthly filings, quarterly filings, implementing controls, improving tax processes & compliance systems.

Candidate required for processing of Issuer Admission related activities. The detailed job description includes;

• Verification of KYC and other supporting documents received for Issuer Admission
• Ability to handle the large volume of data and transactions
• MIS and Reports related to Issuer Admission
• Handling Issuers admission related queries of Issuers/RTAs
• Record keeping of various documents
• Handling Audit queries related to work
• Communicating with key stakeholders such as Issuers/RTAs

Essential: .NET Technologies:

.NET
Hands on experience using ASP.NET. .Net Core MVC, Web API development, Middleware pipeline understanding, Dependency Injection, Entity Framework, Design Patterns & Architecture, Microservices fundamentals.

Database & Data Layer:

Strong knowledge of SQL Server (advanced queries, indexing, execution plans), Stored procedures, Query optimization, Transaction management

API & Integration:

RESTful API design, Swagger / OpenAPI, OAuth2 / JWT authentication, Webhooks & background services

Frontend (Preferred):

Basic Angular / React integration knowledge, Razor Views, JavaScript / jQuery, Bootstrap / responsive UI Not mandatory to be expert but should understand frontend integration.)

Security:

Authentication & Authorization, OWASP Top 10 awareness, Secure coding practices, Data protection & encryption, SSL configuration

Performance & Production Skills:

Logging, Monitoring & health checks, Memory optimization, Performance tuning, Exception handling best practices, Production debugging.