NSDL has established operational procedures for Issuers and RTAs so that they provide them a well defined guide to efficiently manage securities within the system. The operating procedures include important steps for:
If you receive no amicable resolution, then the Investor has the option to escalate the complaint/ grievance to NSDL’s Grievance Redressal Committee (GRC). Upon receipt of the reference, the GRC will endeavour to resolve the complaint/ grievance by hearing the parties and examining the necessary information and documents.
Register your Complaints/Grievances through SEBI Complaints Redress System (SCORES 2.0)
The complaints/grievances lodged directly with the Depository shall be resolved within 30 days 21 calendar days.
Ms.Khilona Behera Deputy Vice President
NSDL has a grievance redressal portal for investors to submit complaints and grievances. They can also easily track the status of their complaints and grievances with an audit trail. The grievance redressal portal eliminates the need for writing emails or sending physical letters to NSDL. Instead, investors can conveniently lodge their queries, complaints, grievances requests directly through NSDL’s website using login credentials.